WashStacks Claims Conversations

Keep every customer conversation with the claim.

Send and receive customer messages from the claim record so communication stays timely, consistent, and available to every manager responsible for the resolution.

Two-way SMS

Message the customer without leaving the claim.

Send and receive SMS from the same place managers review the incident. Customers can answer with a quick text, while every reply stays attached to the claim for the team.

  • Two-way SMS without leaving the claim
  • Messages less likely to get lost in spam
  • Faster responses help close claims sooner
WashStacks claims conversations showing customer messages, response templates, and built-in SMS
Response templates

Give managers a stronger starting point.

Use approved templates for common updates and requests, then add the details specific to the claim. Managers respond faster and customers receive a consistent message.

  • Reusable responses for common claim updates
  • More consistent tone across locations
  • Faster follow-up when timing matters
WashStacks response templates for common damage claim messages
SMS integrations

Choose how you power customer texts.

Connect your existing Twilio account, or use built-in WashStacks SMS for faster campaign registration and credits managed directly through your WashStacks account.

  • Use your existing Twilio account
  • Faster campaign registration with WashStacks SMS
  • Refill SMS credits through your WashStacks account

Twilio

Connect the Twilio account your operation already uses.

WashStacks SMS

Get registered faster and manage credits from your WashStacks account.

Next step

Keep every customer message with the claim.