Handle every damage claim from intake to resolution.

Capture the incident, review evidence, communicate with the customer, and track every open step.

Claim intake

Start the claim while the details are still clear.

Start a claim where the incident is reported, whether that is the vacuum area on a phone or a shared tablet in kiosk mode. The guided process helps employees capture every required detail.

VIN lookup for fast, accurate vehicle details
A professional experience from the first report
Instant email confirmation for the customer

WashStacks damage claim intake form beside a list of open customer claims

Claim documentation

Keep the evidence with the claim.

Attach photos, notes, conversations, and supporting details to the same record. Everyone reviewing the claim sees the same information without searching through phones, inboxes, or text threads.

Photos and notes attached to the claim
Customer communication kept with the file
One source for internal review

WashStacks damage claim notes, file uploads, and customer follow-up history

Claims reporting

See the patterns behind damage claims.

Review claims across locations to uncover recurring issues with vehicles and equipment. Track costs over time to see where prevention and maintenance can have the greatest impact.

Trends by vehicle, equipment, and location
Claim costs tracked over time
Recurring issues identified for prevention and maintenance

WashStacks damage claims dashboard showing open claims, claims without updates, and claims by damage type

Next step

Keep every claim moving toward resolution.

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