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Terms and Conditions

Last Updated: 1/30/2026

These Terms and Conditions ("Terms") govern access to and use of the WashStacks software platform and related services, including but not limited to WashStacks, TalentStack, OpStack, and ClaimStack (collectively, the "Platform"), operated by WashStacks LLC ("WashStacks," "we," "us," or "our").

By accessing or using the Platform, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. Company Information

  • Legal Entity: WashStacks LLC
  • State of Formation: Delaware
  • Primary Operating State: Tennessee
  • Address: 615 Main Street, Suite B1, Nashville, TN 37206
  • Support Contact:

2. Scope of Services

WashStacks provides a business-to-business (B2B) software-as-a-service (SaaS) platform designed for multi-location car wash businesses.

The Platform is provided solely as software. WashStacks does not provide:

  • Legal advice
  • Payroll processing services
  • Human resources consulting
  • Compliance or regulatory guarantees

Any references to payroll, timekeeping, wages, claims, or employee data are tools for information management only.

3. License Grant & Use Restrictions

3.1 License

Subject to these Terms and timely payment of fees, WashStacks grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for internal business purposes.

3.2 Restrictions

Customer shall not, directly or indirectly:

  • Reverse engineer, decompile, or disassemble the Platform
  • Build or assist in building competing products
  • Scrape, harvest, or extract data from the Platform
  • White-label, sublicense, resell, or commercially exploit the Platform without written permission
  • Circumvent security or access controls

4. Subscriptions, Billing & Payments

4.1 Subscription Model

Subscriptions may be billed:

  • Monthly or annually
  • On a per-location basis
  • Based on selected modules

Subscriptions automatically renew unless canceled through the Platform.

4.2 Cancellation

Customers may cancel subscriptions in-app. Cancellation prevents future billing but does not entitle Customer to refunds.

4.3 No Refunds

All fees are non-refundable, including for partial periods, unused features, or termination.

4.4 Promotional Pricing

WashStacks may offer promotional pricing, including trade show discounts. Promotional pricing may:

  • Be time-limited
  • Automatically revert to standard pricing

5. Data Ownership & Usage

5.1 Customer Data Ownership

Customer retains ownership of all data uploaded or generated through the Platform ("Customer Data").

5.2 License to WashStacks

Customer grants WashStacks a limited license to use Customer Data solely to:

  • Provide and operate the Platform
  • Improve features and functionality
  • Generate aggregated and anonymized analytics

WashStacks will not sell identifiable Customer Data.

6. Third-Party Integrations

The Platform may integrate with third-party services including, but not limited to:

LiveReach.ai, NXT Wash, Paylocity, HelloWash, Gusto, Sonny's, CarAPI, Twilio, and others.

WashStacks:

  • Does not control third-party services
  • Is not responsible for their availability, accuracy, security, or compliance
  • Disclaims all liability arising from third-party failures or errors

Use of third-party services is subject to their respective terms.

7. Payroll, Timekeeping & Compliance Disclaimer

Customer acknowledges that:

  • WashStacks does not calculate or guarantee payroll accuracy
  • All payroll, wage, timecard, and employment data is customer-provided
  • Customer is solely responsible for:
    • Wage and hour compliance
    • Employment law compliance
    • Tax reporting and filings
    • Payroll approvals and payments

WashStacks disclaims all liability for:

  • Payroll errors caused by user input
  • Compliance failures
  • Employment law violations
  • Regulatory penalties

8. Support & Availability

8.1 Support Channels

Support is provided via:

  • Email
  • Phone
  • Slack (chat)
  • Support portal

8.2 Support Hours

Monday-Friday, 7:00am-5:00pm (Central Time)

After-hours support may be provided at WashStacks' discretion.

8.3 No SLA

The Platform is provided on a commercially reasonable, best-effort basis. No uptime or availability guarantee is provided.

9. Account Suspension & Termination

WashStacks may immediately suspend or terminate access, with or without notice, for:

  • Non-payment
  • Misuse of the Platform
  • Security risks
  • Violation of these Terms

10. Termination & Data Handling

Upon termination:

  • Access to the Platform ends immediately
  • Customer may request data export during a reasonable grace period
  • Customer Data will be deleted within 90 days, unless legally required to retain it

11. Intellectual Property

All Platform software, documentation, trademarks, and content are the exclusive property of WashStacks LLC.

11.1 Feedback

Any suggestions or feedback provided by Customer may be used by WashStacks without restriction or compensation.

12. Confidentiality

Each party agrees to protect the other party's confidential information using reasonable safeguards and not disclose it except as required to perform under these Terms or by law.

13. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE."

WashStacks disclaims all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Accuracy of data
  • Compliance outcomes

14. Limitation of Liability

Industry-Standard SaaS Liability Cap

To the maximum extent permitted by law:

WashStacks' total liability shall not exceed the fees paid by Customer to WashStacks in the twelve (12) months preceding the claim.

WashStacks shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Lost profits or business interruption
  • Data inaccuracies
  • Third-party service failures
  • Compliance or payroll outcomes

15. Indemnification

Customer agrees to indemnify and hold harmless WashStacks from claims arising out of:

  • Customer Data
  • Employment practices
  • Payroll decisions
  • Regulatory violations
  • Use of third-party integrations

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

16.2 Binding Arbitration

Any dispute shall be resolved through binding arbitration, conducted on an individual basis. Class actions are waived.

17. Survival

The following sections survive termination:

  • Intellectual Property
  • Payments & Fees
  • Disclaimers
  • Limitation of Liability
  • Indemnification
  • Governing Law & Arbitration

18. Modifications

WashStacks may update these Terms from time to time. Continued use of the Platform constitutes acceptance of updated Terms.